General Overview

All physical products that are in their original condition may be returned for a full refund within 30 days or purchase, with the exception of clearance items. Jerseys that have been taken out of the package can still be returned, provided that they have not been worn or washed.

How to Start a Return

To return an item, contact the Stampede Athletics office at (781) 474-2577 to obtain a return authorization number and then return your items via a traceable carrier. All returns should be addressed to: Stampede Athletics, 1329 Highland Ave, Needham, MA 02492.

Receiving Your Refund

Once your return is received it will be processed within 2 business days. Once processed, your refund will be issued to the original form of payment and you will receive an automated notice for refund via email. Funds leave our bank immediately but please allow 2-5 business days, depending on your bank, for the refund to appear on your credit card or bank statement.

Shipping Charges

Unfortunately, we cannot refund shipping charges and you are responsible for covering the cost of shipping your item(s) back. In order to save on shipping, we welcome you to stop by the office address noted above (by appointment, please) to make your return or exchange.

Purchasers agree to observe and obey all the Laws, Rules, Policies, and Regulations, inform all participants and spectators you bring with you of the Laws and Regulations, and obtain the consent of all participants on whose behalf you book, to observe and obey the Laws, Rules, Policies, and Regulations. Laws, Rules, Policies, and Regulations, means all requirements of all laws, orders, ordinances and regulations of the federal, provincial, state, county, and municipal authorities, the terms and conditions of any purchase, policies of the Stampede Athletics, polices of any facilities at which a game or event takes place, rules of the game, league, or event(s), and directives and orders from Stampede Athletics, our employees, our subcontractors, and the employees of any facility at which a game or event takes place. Purchasers and participants agree to be bound by the final decision of Stampede Athletics in the interpretation or any rules and policies.

Participants authorize Stampede Athletics and its employees, agents, representatives, subcontractors, and personnel who are acting on behalf of Stampede Athletics to create and/or obtain and use their photograph, videos, voice or quotes/excerpts of written or verbally expressed words, and/or audio recording, or other likeness. Authorization is given by the participant without compensation.

Phone

By providing any phone number, you authorize Stampede Athletics to contact you via phone.

Text Messaging

By providing a mobile phone number, you authorize Stampede Athletics to contact you via text messaging. Our mobile text messages are intended for subscribers over the age of 18 and are delivered via a USA-based 10 digit phone number in area code 617. You may receive up to 8 message(s) per month. Message & Data Rates May Apply. This service is available for phones with text messaging capabilities. For help or to request that text messages not be sent to your mobile number, please call the company office at (781) 474-2577 or email [email protected].

Email

By providing any email address, you authorize Stampede Athletics to contact you via email. Email is the primary source of transaction communication that pertains to your league, game, or other event. These include order confirmations, payment confirmations, league welcomes, team assignments, renewals, cancelations, changes, customer service requests, etc. Occasionally, personalized emails may be sent to you based on your playing history to alert you to new options that fit your profile. To opt out of such email, please call the company office at (781) 474-2577 or email [email protected].

To unsubscribe from any email, simply click “unsubscribe” at the bottom of any such email or (and / or if unsubscribe is not included for some reason) please call the company office at (781) 474-2577 or email [email protected].

(a) IN THE EVENT YOU OR ANY OF THE PARTICIPANTS ON WHOSE BEHALF YOU BOOK ARE INJURED, BECOME ILL, OR DIE, OR YOUR PROPERTY IS LOST OR DAMAGED, STAMPEDE ATHLETICS WILL NOT BE LIABLE TO YOU OR YOUR PARTICIPANTS FOR ANY DAMAGES UNLESS THE OCCURRENCE WAS DUE TO OUR NEGLIGENCE OR WILLFUL FAULT. WE DISCLAIM LIABILITY TO YOU OR YOUR PARTICIPANTS UNDER ANY CIRCUMSTANCES FOR INFLICTION OF EMOTIONAL DISTRESS, MENTAL SUFFERING OR PSYCHOLOGICAL INJURY WHICH WAS NOT: (i) THE RESULT OF PHYSICAL INJURY TO YOU OR YOUR PARTICIPANTS CAUSED BY THE NEGLIGENCE OR FAULT OF AN EMPLOYEE; (ii) THE RESULT OF YOU HAVING BEEN AT ACTUAL RISK OF PHYSICAL INJURY, AND SUCH RISK WAS CAUSED BY THE NEGLIGENCE OR FAULT OF AN EMPLOYEE; OR (iii) INTENTIONALLY INFLICTED BY AN EMPLOYEE. IN NO EVENT WILL WE BE LIABLE TO YOU FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. (b) WE ASSUME NO LIABILITY IN RESPECT OF THE ACTS OR OMISSIONS OF ANY THIRD PARTY. YOU AND YOUR PARTICIPANTS, ON BEHALF OF YOURSELF AND ANY AND ALL OF YOUR HEIRS, SUCCESSORS AND ASSIGNS, COVENANT NOT TO SUE OR TO INSTITUTE OR CAUSE TO BE INSTITUTED ANY KINDS OF CLAIM OR ACTION IN ANY FOREIGN, FEDERAL, STATE OR LOCAL AGENCY OR COURT AGAINST US ARISING OUT OF, IN THE COURSE OF, FROM OR ATTRIBUTABLE TO ANY GAME OR EVENT.

WHEN YOU BOOK FOR OTHERS

Individuals who book on behalf of others are required to provide Stampede Athletics with a list of participants so that we can verify eligibility and transfer the purchase into their account(s). When booking on behalf of someone else, you agree to inform your guest(s) that they are not permitted to participate until they read and sign a waiver of liability. Individuals may not participate in any Stampede Athletics game or event under any circumstance without a having read and signed a waiver of liability beforehand.

Stampede Athletics reserves the right to cancel any league, game, or event, for any reason that Stampede Athletics, in its sole discretion, deems necessary.

In the event of inclement weather, Stampede Athletics yields to the facility where the game is to be played (or the event held) to determine in their best judgement whether or not they should remain open. When the facility is to remain open, all games will continue as scheduled. If they are to close then the game will be canceled or rescheduled.

Facilities may also deem it necessary to cancel a game if they are unable to provide a safe or otherwise usable playing surface. In the event of a cancelation we will make every attempt to contact players. To facilitate that, it is important to have current contact information on your original order. Players are notified by text message, phone, and/or email. If you would like to be notified by text message, please be sure that your primary phone number of your order is a number capable of receiving text messages.

Purchaser agrees to indemnify and hold Stampede Athletics, our employees, our subcontractors, owners and agents harmless for (a) any damages, liabilities, losses, penalties, fines, charges or other expense incurred by or imposed upon us, our employees, our subcontractors, owners or agents as a result of any act, omission or violation of Laws or Regulations by you or any participant for whom you are responsible; and (b) any liability, cost or expense (including all legal expenses) incurred by or imposed upon us, our employees, our subcontractors, owners or agents associated with the defense or settlement of any claim, directly or indirectly related to personal injury, death or property damage relating to any act of you, or any participants on whose behalf you book.

Stampede Athletics shall not be responsible for any loss, damage, delay or failure of performance arising or resulting from: acts of God; acts of war; acts of public enemies, strike or omission; restriction by foreign government, or anything whatsoever beyond our control.

Right and Agreement to Participate

By purchasing a game or skills session through Stampede Athletics, you are purchasing the non-transferable right to participate in that event, provided that you meet the qualifications for eligibility. You agree to be bound by these terms and conditions and the rules and policies of the company. Since your attendance at a game directly affects the experience of other players, you agree to give notice to the league in accordance with our attendance policy in the event that you cannot attend the game that you have purchased.

Best Effort Service Promises

We want every game to be perfect and our promise to you is that we’ll make every effort for that to happen. However, there are many variables involved in producing a game, some of which may be out of our direct control at times. As such, our games are offered as a “best effort” service. Experiences that are imperfect in following areas are ineligible for compensation:

Keepers, goalies, catchers or other specialized positions

Although Stampede Athletics cannot guarantee two goalies, keepers, catchers or other specialized positions for any game, we do everything in our power to ensure that all necessary positions are filled to the best of our ability. As a result of our keeper, goalie, catchers, or other specialized position backfilling process, it is rare that there is a game that goes forward without the necessary scheduled players. However, on occasion we may not be able to place all positions, or there may be a scheduled position who does not appear (no call/no show), or a position who calls out too late for another player to be placed.

Leveling

We have an approach that ideally keeps leveling where it should be. That starts with the honestly of players, is monitored by our games staff, and is follow up upon by the office, in the case of a level violation.

Minimum number of players

In order to establish clear expectations we have specific minimum thresholds for how many players are needed for a game to proceed (see below, under “Cancellations or Changes by Stampede Athletics”). The numbers that we use in that determination are based on the information that we have regarding who has registered for a game and not called out. However, it’s important to note that the actual amount of players may be different than those scheduled if there is/are players who have not called out as required if they do not intend to appear/play.

Maximum number of players

We make every effort to ensure that no more players or specialized positions than is listed in the event registration.

Service Guarantees

Game Time

We guarantee that the scheduled arena block will be available for your game at or about the time scheduled. In the case that the facility is running behind, game start times may be delayed. In the case that a game is delayed more than 30 minutes or where a game cannot be played (onsite cancelation), compensation in the form of a full site credit will be issued, which can be used within 30 days towards another available game booked through our site. This guarantee does not apply to any game that has been canceled in advance or if there is a circumstance beyond our control that prevents arena availability or safe operation of a game at the facility.

Referee

We have a referee scheduled for every game. In the case that the scheduled referee does not appear for a game, compensation in the form of a full site credit will be issued, which can be used within 30 days towards another available game booked through our site. This guarantee does not apply to any game that has been canceled in advance or if there is a circumstance beyond our control that prevents arena availability or safe operation of a game at the facility.

Cancellations or changes by a player

All Stampede Athletics purchases are non-refundable but cancellations more than 24 hours prior to game time are entitled to benefits. Game cancellations cannot be reversed.

A site credit in the amount of the full value of a canceled game is issued as a benefit when a callout for that game is received more than 24 hours before game time. Site credits can be used for the purchase of a different game booking on our website within one month of the original game. Cancellations of any future games booked with site credits that are entitled to cancellation benefits will be credited to this same code, with the expiration remaining the same. Please note that this means that a cancellation made after the expiration will result in forfeiture of the funds that are issued as a part of this benefit. Site credits cannot be combined. There is a limit of one site credit per transaction.

Time Changes

In the event of a schedule cancelation players will be notified at the email address on the original booking. Players will automatically be confirmed at the new game time if the time change is 60 minutes or less. In the case of a time change greater than 60 minutes, players may choose at the time of notification to receive a refund to the original form or payment or to be confirmed at the new game time being offered.

Cancellations by Stampede Athletics

In rare cases it is required for Stampede Athletics to cancel a scheduled game. In the event of a cancelation we will make every attempt to contact players. To facilitate that, it is important to have current contact information on your game order. Players are notified by text message, phone, and/or email. If you would like to be notified by text message (usually the quickest way to get out the message), please be sure that the primary phone number on your order is a number capable of receiving text messages.

For any game canceled by Stampede Athletics, players will receive a refund to the original form of payment.

Minimum threshold cancellations

There must be at least the minimum number of players scheduled to attend (specified in a game event) in order for a game to not be cancelled. If that threshold is not met, Stampede Athletics will cancel a game. Please note that the actual amount of players may be different than those scheduled if there is/are no call/no show(s).

Weather related cancellations

Some games may be canceled in the event of weather. All weather-related decisions are deferred host facility as the entity in the best position to make a responsible decision based on the conditions in their area. Facilities may also deem it necessary to cancel a game if they are unable to provide a safe or otherwise usable playing surface.